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Two to three days gives Heroes the best chance to claim your job, and weekends fill up first. Same-day requests do get picked up, but availability is not guaranteed.

Requests go out to every Hero serving your ZIP code. Most are claimed within a few hours. If yours is still open after 24 hours, it usually means the date is fully booked or the photos make the scope hard to judge. Try adding clearer photos or offering a second date, and email us if it stays unclaimed.

Garage Hero is currently live in Charlotte, North Carolina. You can create an account from anywhere — we'll let you know when Heroes are working near you.

Close enough is fine — picking 1-car, 2-car, or 3-car gets you a useful range. If you know the actual measurements you can enter them for a tighter estimate. Either way your Hero confirms the real price once they see the space.

Pull anything you are definitely keeping out of the garage, or group it in one clearly marked corner. Move cars off the driveway so there is room for a truck. Then just be there at the start to walk your Hero through it.

Message them in the app first — traffic and dump queues are the usual reasons. If you have had no response 30 minutes past the scheduled start, email support@garageheroapp.com and we will step in and, if needed, rematch you at no cost.

Tell us within 72 hours at support@garageheroapp.com. Depending on where the load went, recovery is sometimes possible if we act fast. To avoid this, separate keepers before work starts — once material reaches a disposal facility it usually cannot be retrieved.

Photograph the damage and email support@garageheroapp.com within 72 hours with your job number. Heroes are independent contractors responsible for their own work, but we will investigate, mediate, and act on the Hero's standing on the platform.

After the job is marked complete — never at booking. You pay the final price you approved before work started.

Estimates are ranges based on garage size and service type; the real price depends on what is actually in the garage. Your Hero must give you the final number and get your approval before starting, and disposal surcharges for things like tires or appliances must be disclosed before they are incurred. If you were charged something you did not approve, email us and we will sort it out.

Yes. Card details are entered into a secure form operated by Stripe and go straight to Stripe's servers. Garage Hero never receives or stores your card number, expiry date, or security code.

Email support@garageheroapp.com within 72 hours of the job with your job number and what went wrong. We investigate and may issue a full or partial refund. Refunds return to the original card within 5–10 business days.

Check iOS Settings → Notifications → Garage Hero and make sure Allow Notifications is on. If you declined the prompt when you first signed up, enabling it there fixes it. Job status is always visible in the app regardless.

Email privacy@garageheroapp.com from the address on your account. We send a machine-readable export within 30 days, usually much sooner.

Reply STOP to any message. You will still get essential updates about jobs you have booked through the app itself.

Our team reviews applications in the order they arrive, typically within two to three business days. You'll get an email either way, and approved Heroes can start browsing open jobs immediately.

Yes. Email heroes@garageheroapp.com and we'll tell you what was missing. Most declines come down to an incomplete profile or no service area set.

Cancel in the app as early as you can and message the customer. Occasional cancellations happen; a pattern of late cancellations or no-shows affects your standing and can lead to removal from the platform.